Refund Policy

Every visitor can run a free public scan of their checkout with no account and no payment, so you can see exactly what PathHog does before subscribing.

You can cancel your subscription at any time from your account. Cancellation stops all future billing and your plan stays active until the end of the current billing period. There is no cancellation fee.

If you are not satisfied, contact us within 14 days of your first payment for a plan and we will refund that payment in full. This applies to a plan's initial purchase, once per customer.

Plans are billed annually. Renewal charges after the first year are generally non-refundable, because you can cancel at any time before a renewal to avoid being billed. If a renewal charged after you intended to cancel, or you believe a charge was made in error, contact us — we review these in good faith and will make it right where appropriate.

Stripe is the merchant of record for your purchase and processes all payments and refunds. Approved refunds are issued by Stripe to your original payment method; any applicable tax collected at checkout is handled by Stripe as part of the refund.

Email support@pathhog.io from your account email with your workspace name. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.